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Frequently Asked Questions

General Inquiries

We provide premium transportation services across the entire metropolitan area, including all major airports, business districts, and cruise ports. For long-distance intercity travel, please contact our support team for a custom quote.

Yes, our dispatch and chauffeur services operate 24 hours a day, 7 days a week, 365 days a year. However, for late-night or early-morning pickups, we highly recommend booking at least 12 hours in advance.

Booking & Reservations

We actively monitor all commercial flight statuses in real-time. If your flight is delayed or arrives early, we automatically adjust your chauffeur's dispatch time so they are waiting for you exactly when you land, at no extra cost.

We offer free cancellation up to 24 hours before your scheduled pickup time. Cancellations made between 12 and 24 hours will incur a 50% fee, and cancellations made within 12 hours of the pickup time are non-refundable.

Your chauffeur will meet you inside the arrivals terminal holding a personalized digital name board. You will also receive an SMS with your chauffeur's name and mobile number 30 minutes before your pickup.

Payments & Billing

Yes, absolutely. We operate on a strict transparent pricing model. The price you see during the booking process is the final price you pay. There are no hidden fees, surge pricing, or unexpected toll charges.

Gratuity is not required, as a standard service charge is already included in your final quote. However, if your chauffeur provided exceptional service, additional tips are entirely at your discretion and greatly appreciated.

Still have questions?

Cannot find the answer you are looking for? Please chat to our friendly team.

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